Warranty & Customer Support Policy
That's right! No disclaimers and no Weasle Words!
The BATT Lap probably has the lowest return rate in the industry, at far less than 1%!
With this degree of customer satisfaction, I have always been happy to work with new BATT users, to make certain they have good results with the BATT lap..After all, I am a gemcutter myself, and take pride in my products! Remember, I orginally developed the BATT lap for my own shop.
Most returns have been for shipping damage, or accidents. For example, one person ran over one with a chair, another had a visiting grandchild drop one on the floor, a few people have gotten theirs contaminated with things like a well that delivered sandy cooling water, or a 1200 lap that was dying and throwing contaminants around.
In these cases, the lap is instantly replaced for the tokenresurfacing fee.
In rare cases of casting or machining defects , the lap is immediately replaced with no shipping charge on the replacement. Just send me the questionable one so I can throw it in the melting pot! (It is an expensive alloy.)
Pretty simple and straightforward!
Having trouble getting used to the lap? Never used charged metal laps before?
I am always glad to work with new users, whether a beginner, or a long-time "Other lap" user!
I am proud of the many people I have been able to help "convert" to the BATT lap!
NOTE: Laps that have been dropped onto a hard surface usually have grain damage at the edge so severe that resurfaceing is doubtful!
I have also had a few returned in this condition under my (generous) warranty. I am proud of the title of my warranty page, but this has to start working in both directions, to be fair. Since BATT™ rings like a bell, unless it happened in shipping (And this causes carton damage or crushing), most people are aware of it when they drop the lap on the floor.
Here is a returned "Defective" lap:
New Charging Video
Here is a movie clip of the new EASY charging process. I started with a piece of CZ (Since a few people think it is hard to polish).
This CZ was sawn, and then ground to a #600 finish.
The camera original runtime was 1:45 seconds.
Yes, 1:45 seconds to charge the new lap and 3K prepolish a piece of CZ. I edited it down to the essentials so it is only about 3Megs.